Refunds and Returns

Returns, Refunds, Exchanges, Damaged or Defective Items, Missing Or Incorrect Orders

If your order arrives with a damaged or incorrect item, please email us with a picture of the issue within 72 hours of the delivery confirmation provided by either USPS, UPS, or FedEx.  We will be unable to provide refunds without a picture and/or return. Please include your order number and the shipping information on your order.  If you request a return outside of the 72 hour window, you request will not be honored. 

You have 30 days to return you item, which means even if you have reported or requested a return with in the 72 hour time frame, if your items is not shipped within 30 days after receiving your item, you request will not be honored.   

To start a return, you can contact us at peace@relaxingindulgence.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at peace@relaxingindulgence.com.

We cannot accept returns of used bath and body products. Please contact us if you have any questions about your order or any Relaxing Indulgence Spa Essentials product. When contacting us, please include your order number and the date the order was placed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

We guarantee all of our products for 30 days to the original buyer. If a product is found to be defective within 30 days of purchase, we will provide store credit upon return of the product. We are unable to offer returns for products beyond that period. Please see individual notes in listings for any known issues.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Out Of Stock, Back Ordered, Or Discontinued Items
Though we try to keep all items in stock at all times, and keep accurate stock on discontinued items, mistakes do happen.  If we are unable to fill part of your order, we will contact you via email or phone within three business days.  If there is no response, we will refund you for any item we will not be able to ship within the stated shipping times.  We apologize for any inconvenience this may cause.

Storage & Product Tip 

Soaps, Scrubs, Salts, & Butters:  Products are packed by weight. During the warmer months, scrubs and whipped butters exposed to heat may settle in the jar as they are designed to melt at body temperature. This is normal and will not affect results. If any oil appears on the top, stir to combine and place in a cool area to harden. Butters are slightly whipped for texture, and are packed by weight, not volume. Do not introduce water into product containers as this will shorten shelf life.

Please remember that colors can appear differently on different computer screens.  We do our best to ensure pictures are a match to the real thing, but colors do vary depending on monitors.  Each batch is made by hand, so variances may occur.  Keep away from small children. Scrubs, butters, salt and soaps are NOT for internal consumption. Discontinue use if irritation occurs.

*****RELAXING INDULGENCE SPA ESSENTIALS PRODUCTS ARE PRODUCED IN OR AROUND AN AREA THAT ALSO PROCESS NUT PRODUCTS*****